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Problem with Crystal Report XI on Windows Vista

I've found an unresolved error recently, while trying to use Crystal Report XI on Windows Vista.

Error: While trying to create database connection on Crystal Report XI, a splash of dialog box which says "Please wait while windows configures Crystal Reports XI" appears. After a second, the dialog box disappears, and nothing happens. Seems like Windows fails to installs the DLL required by Crystal Report. I suppose there's something wrong with Windows Vista about managing the credential while installing Crystal Report, that some DLLs are not correctly registered.

I tried making the report using TTX on Windows XP, then open it on Windows Vista. Error dialog boxes are then displayed:

After searching the solutions on the internet for 2 days, I found a site which gives the following solution. It may work for the others, but it doesn't work for mine. Here's the post:

When running Office 2003 on Windows Vista, and trying to install an office update or do a repair installation, I received the following error:

Error 1904. Setup cannot register module C:\Windows\system32\FM20.DLL. If you click 'Cancel' or 'Ignore', run Setup again and re-install or repair your Office installation. If problem persists, contact your Information Technology department for assistance.

I found a possible solution online, to do the following:

At a command prompt using administrative credentials, run the following command:


After running this command, I received the following error:

The module "FM20.DLL" was loaded but the call to DllRegisterServer failed with error code 0x8002801c

No matter what I tried, I could not get past this DLL registration error.

Here is what Microsoft sent me to fix this:

#1 Download the Subinacl.msi program from Microsoft's website. You can find it here.

#2 Copy the following text in a .bat file and run it with administrative credentials. It may take a while to finish. You will get a "Press any key to continue" message once it completes:

@echo off
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

@Echo =========================
@Echo Finished.
@Echo =========================

#3 Try and register FM20.dll again, and it should succeed:


If the solution above work for you, then it's fixed. If it doesn't, then you might be facing what I'm facing. If you find the solution to this problem, please do not hesitate to comment on this post. It will be really appreciated :)

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  3. Anonymous said...

    check this post dll failed then you will understand why you received this error (The module "FM20.DLL" was loaded but the call to DllRegisterServer failed with error code 0x8002801c)

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